Contact Center Overview
HANKOOK Corporation introduced contact center outsourcing service for the first time in Korea.
28 years of operation experience and operational know-how
Contact Center Service
We analyze the needs of our clients ' services to efficiently operate a variety of services.
- · Service provided at HANKOOK Corporation Contact Center
- · Turn-key Service
- · Dispatch of Hankook Corporation personnel to customer's contact center
- · A separate service
Type of service work
- Incoming call processing service
- Performs sales and marketing activities for pre-arranged customers
- Research service to implement customer experience strategy
Productivity and quality of contact center
Contact Center Service Features
HANKOOK Corporation is the only company in Korea that provides both implementation and management.
- · Competent Manager
- · Recruitment of talented personnel
- · Effective employee retention management
- · Own contact center building
- · Own counseling application recording system, CTI system, etc.
- · Ensure system stability
- · Develop customer-oriented programs
- · Efficient operating processes
- · Perform a systematic, Full/ In-House-out outsourcing with the operating manual.
- · Client custom service
- · Determine the direction for the improvement of the contact center through consulting analysis
- · Client improvement process proposal