It is a solution to analyze the voice and data of our customers.
New voice recognition based voice monitoring and analysis system "V-Clip 5.0"
V-Clip 5.0 Overview
New type of recognition based voice monitoring and analysis system “V-Clip 5.0”
V-Clip 5.0 is a solution that automatically texts conversations to customers using voice recognition technology (STT: Speech to Text), and provides customer center VOC data analysis and insights.
V-Clip 5.0 Key Features
Call Topic (VOC management)
Good / Bad Phrase
V-Clip 5.0 Features
Application fields and
“Smart CEA 5.0” is an intelligent solution for analyzing, scoring and managing emotions through customer voice.
Overview of Smart CEA 5.0
Smart CEA 5.0 is used to analyze the customer's voice size (power), pitch (pin), and characteristics to enhance risk management for high-risk customers.
Smart CEA 5.0 Features
Emotional Index Visualization
Customized Consulting Organization
Emotion Analysis Process
Step 01 Collecting emotional analysis information
Step 02 Data analysis
Step 03 Analysis result
Step 04 Sharing Information
"K-miner" is a data analysis solution that provides services based on customers' needs and uses the integrated management and extraction of the database to develop strategies and to correlate information.
Overview of K-miner
K-miner provides services based on customer needs analysis.
As a data analysis solution based on Data Mining Analysis Algorithm, K-miner is an analytical and operational solution that can perform integrated management and extraction of the database. Additionally, it can be used to collect strategies, categorize customers, and analyze information relationship based on the analysis results.
Set and Implement a Rating Strategy
Relationship analysis of information
Transparency of data management
Flexibility of data conversion
Scalability of data extraction
Easy explanation of terms
Customizing for user convenience
Internal information management regulations