Training evaluation solution to enhance agents' services.
"LMS 4.0" Call center dedicated education evaluation system that integrates On / Off line.
LMS 4.0 Overview
LMS 4.0 gives the agent confidence by gaining the knowledge they need to carry out their call center operations. We train at individual levels, we connect with each other easily, and we increase productivity through business continuity.
LMS 4.0 Key Features
Generating test sheet
Conduct a test
LMS 4.0 Features
View training history
“CQMS 4.0” is a solution that systematically evaluates the quality of consultation.
CQMS 4.0 overview
“CQMS 4.0”is an objective assessment and systematization of consultation quality.
CQMS 4.0 is used for various call quality assurance activities, including reflection in the performance of the call provider, coaching the call, management and training of the assistant staff. QAA will listen to the recording data and prepare the assessment table manually.
CQMS 4.0 Key Features
Management of evaluation items
Announcement, personalized menu management, schedule calendar, evaluation status can be checked
Each statistics and report function
Evaluation table, report copy function
Easy user friendly process
CQMS 4.0 Features
Wizard function for new employees
Objective consultation comparative evaluation function
Evaluation monitoring dashboard provided
Provides My Page Screen
Internal information management regulations