Improve customer satisfaction by improving call quality.
QA is an activity to improve the quality of the call using scientific principles.
※ QA(Quality Assurance)
※ QAA(Quality Assurance Analyst)
In order to upgrade the consultation quality, we offer various services by part.
Effective monitoring of center and QA-related steps
Strategy derived based on the main goal of the workplace
Conduct QA maintenance training complementary to the QA assessment
Internal information management regulations