in the Industry
28 years of
Contact Center Operations of
Company with the second highest
employment rate out of Kosdaq-listed
companies (about 3700 employees)
01 / Contact CenterContact Center
- The only company is Korea that provides total service from operation to implementation of CRM service.
- Operation of contact center with 28 years of know-how.
- Provision of comprehensive services including systems, solution, operations and personnel management.
02 / Quality AssuranceQuality Assurance
Use scientific principles to maintain and improve call quality.
Verify or evaluate that the call meets customers' basic service specifications.
03 / TrainingTraining
Promote competency based training of contact center.
As the No. 1 CRM specialist, we provide various service training based on differentiated professionalism with over 20 years of accumulated experience in the industry.
04 / ConsultingConsulting
Provide operation and implementation consulting service based on our abundant experience and knowledge of call center operation practice.
Analyze customers' contact center to provide solution and increase customer value.
2017 Total Sales (Unit: Won in millions)More investment information
Total Ownership Interest
As a leader of the fourth industrial revolution in CRM field,
Hankook Corporation is developing a solution that combines AI
and Big Data developed with Amazon Web Services.
- · Have agents handle professional counseling
- · Increase consultation quality and improve service quality
- · Commercialization of telecommunicating system, remote medicals service,
development of autonomous-driving vehicle consultation solution