Introduce a professional contact center HANKOOK Corporation
“We will be the company that offers the best value to
our customers with our competitive edge
that is differentiated by the changing times.”
We will be a company creating differentiated customer experiences keeping pace with changing times.
Hankook Corporation first started CRM marketing business in Korea in 1991 and has been striving for the best customer satisfaction for the past 28 years. We are leading the contact center industry based on our know-how in various fields of consultancy and in house developed solution with the highest market size in the domestic market. Recently, the contact center industry faced a profitability deterioration due to the increase in employment costs, and the structural change in ICT (Information and Communication Technology) following the Fourth Industrial Revolution.
As a countermeasure, our company is securing competitiveness through the 4th industry ICT technology, establishment of self-contact center, high-margin outbound expansion, global specialization strategy using AI, Big Data and Chatbot.
In addition, we are working to win CRM projects for global companies with the aim of creating new demand and improving profitability.
We are also pursuing the formation of a business alliance among leading Asian contact center companies with diverse experiences.
Ultimately, we aim to provide the best service by standardizing the service quality provided to customers.
CEO Sung Sang yun
HANKOOK CORPORATION had a dream in 1991.
It was to be the CRM expert in Korea!
When HANKOOK CORPORATION was established in the 1990’s, database marketing or Contact Center was an alien concept in Korea. However with a strong belief that CRM(Customer Relationship Management) based business model will grow significantly in Korea, we have dedicated ourselves for our customers for the more 20 years.
Our path we have walked on as a customer-oriented company has become the history of Contact Center industry in Korea and we have grown with development of the domestic Contact Center industry. We will continue to share our values and missions and to carry on with our sustainable management focusing on balance and harmony.
Listen our customers carefully Leads the success of our client companies, Communicate and Sympathize with the society to contribute to it.
Create a society where everyone can communicate and understand each other
As a professional with passion,
we ensure better communication
with customers and strive to
become a better company.
Focus on Passion
Pursuit of Learning
It represents a company responding flexibly to change in time.
Left and Right Combination
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